Select your iPhone Model

The average repair time for an iPhone is 1-2 hours. Except Screen replacement usually takes 30min. Should your iPhone have a logic board based issue, this will require to have a diagnostic completed first. The additional repair time will be advised once we have diagnosed the problem.

When diagnosing a phone and reporting the failure, if the customer decides to repair the phone, there is no charge for the diagnosis. If the customer decides not to repair the phone the diagnostic fee is $40.

Yes, we would complete a full diagnostic prior to quoting for our repair. If your logic board has been repaired before visiting us, we would ask you to provide as much detail about the previous repair(s) as possible.

At Phone Loop, we work on a no-fix-no-fee policy. If we are unable to complete your repair, you will not be charged for parts or labour.

Our full diagnostic procedure take on average 2-3 hours to complete.

Whilst we don't experience data loss through our repairs, we would recommend completing an iCloud back-up prior to your repair as good practice.

Yes, all of our prices include parts and labour.

Yes, we provide a 6 Months warranty for all of our repairs which includes faults with your screen but excludes accidental damage.

Yes, for our Walk-in Service you will require an appointment. All three of our services can be booked online. Please select your repair(s) on this page and service on the next page. Also you can book by Whatsapp or messenger.

The short answer: Quality. Soft Oled Screens are very similar to Original Screen. LCD Screens, the quality is lower and the battery consumption may increase a little bit.

Provided the lens is only cracked and not completely shattered it is likely that you would just need a lens replacement. When there is a hole in the lens, dust particles and other debris can damage the sensor underneath and it is in these cases that you would need a rear camera replacement. You can check if your sensor is damaged by aiming your camera at a white, bright surface, if there are grey dots or marks on what should be a white image, then your sensor is likely damaged. If you are unsure, our customer advisor teams will be able to tell you when we receive the device.

Yes, we ask for your passcode so we can fully test your device before and after the repair. As part of our process we will test all functions of your device using industry leading software.

Yes. Usually Back glass replacement takes around 2-3 hours.

No, we ensure the True Tone functionality is transferred from your old screen to your new screen.

It depends on the quality chosen. When replacing the display with an incell or soft oled quality display, an unknown part message will appear in settings but does not affect usage. Original/refurbished screens for iPhone 12 models and above running iOS 18 or later when configuring them, the unknown part message no longer appears. As they are Remanufactured-Pulled screens, a used message appears.

For iPhone 12 models and above running iOS 18 or later, we configure the newly installed battery within the settings to confirm battery health. For older iPhones, we use high-quality OEM batteries that perform at the same level, as original batteries are no longer available due to their age. All batteries undergo rigorous testing to ensure perfect functionality, and we only install the best-performing ones.